shipping

SHIPPING AND DELIVERY

WE ARE LOCATED IN PORTUGAL AND WILL PROCESS YOUR ORDER AS SOON AS WE RECEIVE A RECEIPT OF YOUR TRANSACTION.

WE SHIP WORLDWIDE EXCLUSIVELY WITH DHL AND ALL ORDERS WILL BE SHIPPED FROM LISBON. PRICES SHOWN ON THE WEBSITE ARE FINAL AND THE CURRENCY SHOWN DEPENDS ON YOUR CHOSEN LOCATION.

DELIVERY IS FREE ONLY ON PURCHASES ABOVE 400€. FOR ALL REST ORDERS, A DELIVERY FEE WILL BE APPLIED - 20€ TO ALL EUROPEAN COUNTRIES / 30€ TO THE REST OF THE WORLD.

DELIVERY AND HANDLING OF ORDERS IN PORTUGAL USUALLY TAKES 5 TO 7 WORKING DAYS, IN ALL EUROPEAN COUNTRIES 7 TO 10 WORKING DAYS, AND UP TO 14 WORKING DAYS FOR THE REST OF THE WORLD. ALL PACKAGES MUST BE SIGNED FOR UPON DELIVERY.

IF YOU ARE BUYING GOODS FROM A COUNTRY OUTSIDE THE EU, YOU MAY BE REQUIRED TO PAY LOCAL IMPORT TAXES. THESE TAXES ARE YOUR RESPONSIBILITY AND ARE NOT INCLUDED IN THE PRICE YOU PAID FOR THE ITEM OR THE SHIPPING COST. THE SHIPPING COMPANY MAY CONTACT YOU TO INFORM YOU OF THE CHARGES ONCE YOUR ITEMS REACH CUSTOMS, AND YOU WILL NEED TO PAY THESE CHARGES TO LOCAL AUTHORITIES TO RELEASE YOUR GOODS. THE DELIVERY TIME PROVIDED IS AN ESTIMATE AND DOES NOT CONSIDER POTENTIAL DELAYS CAUSED BY PAYMENT AUTHORIZATION OR STOCK AVAILABILITY. THEREFORE, YOU MAY EXPERIENCE A DELAY IN RECEIVING YOUR ITEMS IF THERE ARE ISSUES WITH PAYMENT AUTHORIZATION OR IF THE ITEM IS OUT OF STOCK.

IF A PURCHASED ITEM IS CURRENTLY OUT OF STOCK AND THIS IS NOT MENTIONED ON THE WEBSITE WHILE MAKING THE PURCHASE, WE WILL CONTACT YOU AND GIVE YOU A TIME ESTIMATE FOR PRODUCTION AND DELIVERY.

RETURNS

IF YOU ARE NOT SATISFIED WITH THE PRODUCTS YOU RECEIVED, YOU CAN RETURN THEM WITHIN 14 CALENDAR DAYS OF DELIVERY TO RECEIVE A FULL REFUND. RETURNS OUTSIDE THIS PERIOD WILL NOT BE ACCEPTED.

IN CASE YOU ONLY WISH TO EXCHANGE AN ITEM, PLEASE CONTACT HELLO@MILKOBOYAROV.COM TO ARRANGE DETAILS.

CUSTOMERS WILL NEED TO HANDLE AND PAY ALL SHIPPING COSTS FOR THEIR RETURN OR EXCHANGE AS WELL AS ANY ADDITIONAL TAXES IF APPLICABLE. YOU MAY RETURN YOUR PURCHASE WITH ANY COURIER COMPANY AS SOON AS YOU MAKE SURE YOU SEND THE ITEMS BACK WITH A TRACK-AND-TRACE SHIPPING SERVICE.

ALL PURCHASED PRODUCTS' RETURNS SHOULD BE RETURNED TO US IN THEIR ORIGINAL PACKAGING, INCLUDING ALL TAGS AND BOXES. PRODUCTS SHOULD NOT HAVE ANY TRACES OF USE OR WEAR. UNFORTUNATELY, WE CANNOT REFUND ANY TAXES, DUTIES, CHARGES, OR SHIPPING FEES. REFUNDS WILL BE SET AT THE PRICE YOU PAID FOR THE ITEM. WE CAN PROCESS YOUR REFUND ONCE WE RECEIVE YOUR ITEMS BACK. PLEASE, ALLOW 2-3 WORKING DAYS TO SEE THE MONEY BACK IN YOUR BANK ACCOUNT.

CUSTOMER SATISFACTION IS ALWAYS OUR TOP PRIORITY AND WE HANDLE EACH QUERY ON AN INDIVIDUAL BASIS TO THE BEST OF OUR ABILITY. IN CASE OF MANUFACTURING DEFECTS OR DAMAGE, PLEASE CONTACT HELLO@MILKOBOYAROV.COM WE WILL BE HAPPY TO HELP SOLVE YOUR CASE.

RETURN ADDRESS:
MILKO BOYAROV UNIPESSOAL LDA
RUA MORAIS SOARES 144 - 2ESQ
1900-350 LISBON, PORTUGAL